The patient’s story is an important one. Let us help you tell it well.
Transcription Services
Medical Transcription
Medical Transcription by an All-U.S. Staff
We understand the challenges you face in producing high-quality documentation in today’s demanding healthcare climate. With the move from “physician-owned” records to a shared record environment, quality documentation has become even more critical, as every error has high visibility and creates ripple effects. At the same time, budget restrictions are tighter than ever.
Every minute counts
One of the biggest challenges in health care is time constraints. It takes approximately 12-15 minutes to chart one patient encounter in an EHR. Compare this with 3-5 minutes to dictate the same reports, saving approximately 10 minutes per patient. Multiply that by 20 patients per day, every day, for each physician, and you can see how medical transcription makes an enormous difference.
Every dollar counts
Saving each physician three hours of time every day adds up to significant cost savings. With tremendous pressure to meet stricter budgets, this is a vital consideration.
Every patient counts
Let’s put the emphasis back on quality. EHRs should really be about better patient care. The frenzy to meet adoption goals in some organizations has caused the focus to inadvertently shift away from the patient and ensure that the patient’s story is accurately captured. The best results for both patients and providers are achieved through a combination of EHR and skilled human labor.
“Every minute counts. Every dollar counts. Every patient counts. That’s why Versio is here.”
Do I need transcription if I have an EHR?
Dictation continues to be the preferred method of documentation for physicians, and for good reasons:
- Saves valuable time over EHR data entry, allowing physicians to see more patients.
- Allows for more complex and specific narratives for more accurate information capture.
- Enhances patient safety by providing a second set of trained eyes to catch errors.
- Cost savings through increased efficiency and minimizing errors.
Naturally matches care providers’ typical workflow and allows for more face time with patients.
What about Voice Recognition Technology?
While Voice Recognition Technology (VRT) has made great advances, it still requires significant user training and ongoing editing to meet quality standards. This takes up more precious and costly physician time. Another alternative is to employ transcription services to perform the editing to ensure accuracy.
What is the EHR/Transcription hybrid approach?
You no longer have to choose between dictation and an EHR. Today’s technology allows the two to work together seamlessly, giving you the best of both worlds. Versio works with all of the major EHRs, and we can customize a solution that fits your organization’s workflow and personality. If you’re missing the benefits of using this hybrid approach, contact us!
Versio General Transcription
You have better things to do with your time than type, format, and run spell checks. Why not outsource this drudgery to Versio? Our talented Transcription Team can quickly turn your recordings into accurate, professional electronic documents for a variety of uses.
All of our work is performed in the United States by English-speaking transcriptionists who are experts in grammar and spelling. They understand American slang, cultural references, and regional accents. Keeping your work within the country also provides a higher level of security than utilizing offshore labor.
General Transcription by an All-U.S. Staff
Versio – Because Time is Money
General Transcription Services
Business Documents
Beautifully formatted and edited letters, reports, and presentations that portray a professional image. We also transcribe meetings, conference calls, interviews, counseling sessions, and more, so you don’t have to use your staff’s time and labor.
Interviews
We transcribe job interviews, academic and research interviews, interviews with media personalities, legal interviews, and more.
Historical Records/Memoirs
Document narrations of family histories and other critical events. This is especially useful for those who are uncomfortable with or unable to use computers to type. Our Web-based platform is a secure way to make these memories available to other family members!
Text-to-Text
Do you have piles of old paper documents, manuals, or records that you wish were in electronic format? Let us transform them into editable documents that can be distributed, stored, and re-used more easily.
Seminars
Recorded sessions are transcribed into distribution-ready documents that attendees can use for future reference. Event coordinators can create an additional revenue stream by offering these transcripts for sale after the event. Note: we recommend creating a video/DVD of meetings with a large number of speakers so that they are all properly identified in the transcript.
Lectures, Speeches & Sermons
Transcripts of lectures and sermons can be used to create a library or to aid the disabled or those who couldn’t attend in person.
Video Recordings
A transcript of a video recording can be an invaluable tool when editing. Use a time-stamped transcript to pinpoint the portion of the recording that you need to save time and money.
Document/Manuscript Proofreading
Let us polish your article, blog post, or book. We’ll improve its grammar and formatting as well as add headers, footers, and other finishing touches.
Frequently Asked Questions
General Information
1. What makes Versio different from other transcription companies?
Our high-quality and friendly, knowledgeable client support set us apart from other transcription companies. We are also one of the only, if not the only, transcription company in the country performing EMS transcription, which we have been doing since 2010.
2. Do you use speech recognition or humans to transcribe?
Clients can choose speech recognition technology with human backup, 100% “scratch” human transcription, or a combination of both.
With speech recognition, our software makes a draft of the transcription, and then human transcriptionists review the document and correct any errors in the draft.
With “scratch” transcription, humans would transcribe the document without the use of speech recognition software.
3. Do you offer a no-obligation trial of your services?
Yes. We offer 60-day or 90-day trials that do not require you to commit to a long-term contract.
4. Is your system HIPAA-compliant?
Yes. We operate solely on a HIPAA-compliant transcription platform, and our mobile dictation application is also 100% HIPAA-compliant. In addition, each transcriptionist is required to obtain HIPAA certification annually.
5. What are your Client Support Desk hours?
Our Support Desk operates Mon-Fri 7 a.m. to 4 p.m. Pacific Time. However, 24/7/365 support is available to clients who request it.
6. Do you offer Legal Transcription?
Yes, in a limited capacity. We do not certify transcriptions; however, we can transcribe documents that do not require certification.
7. Do you offer General Transcription?
Yes. We can transcribe interviews, letters, articles, research papers, theses, etc. Pricing is typically calculated per audio minute.
EMS/Paramedic Documentation FAQ
1. What experience does Versio have in EMS transcription?
We have been performing EMS transcription since 2010. We are one of the only, if not the only, transcription company in the country that offers EMS transcription. We also have training from PWW, an EMS law firm, and some of our team are CADS (Certified Ambulance Documentation Specialist) certified.
2. What kind of EMS training do your transcriptionists have?
Since Versio is the only EMS transcription company in the country, we do our training internally. Every member of our transcription team has a strong background in medical transcription and also undergoes specialized training at Versio for EMS transcription. Their work is reviewed 100% until they can pass a strict review. They are then allowed to release work directly to clients, but still with QA oversight via random reviews.
3. How does Versio’s First-Pass Documentation QA work?
This is one part of our service that really sets Versio apart. We work with your department leadership to formulate a set of documentation protocols if you do not already have one. Then, as we transcribe, we assess each narrative against the approved protocols, flagging any discrepancies so they can be addressed by the medic before the PCR is signed off.
In other words, the QA/QI process starts before the PCR is even finished, not days or weeks down the road.
This has helped our clients improve their documentation to the point where their reimbursement rates have increased, and their reports are clean, polished, organized, and consistent, meeting all the department’s standards.
4. What is Versio’s Documentation Improvement Program?
This is a multi-pronged team approach to improving the quality of our client’s documentation. We work together with your department leadership, your internal QA/QI, your field instructors, your billing company/department, and the medics themselves to coordinate efforts to meet the common goal of high-quality PCRs.
5. How can Versio help me increase my reimbursements from insurance companies?
We help your team write better reports, with sufficient detail and without missing information, which helps them meet the insurance companies’ criteria for reimbursement. We help eliminate contradictions and ensure your PCRs are easy to read, organized, and consistent.
6. How can Versio help decrease time on task for my crews?
A typical PCR narrative takes 20-40 minutes to create. With dictation/transcription, this time is reduced to less than 10 minutes, saving an average of 20 minutes for each PCR. This can add up to 2 hours or more per medic per day, and your team is back in service in minutes.
7. How does better documentation help in the case of litigation?
When you have to defend yourself in court, you will depend on your documentation for the facts of what happened in a particular incident, which might have been years prior. You will want that PCR to be as complete and accurate as possible. Versio watches for contradictions, missing information, and insufficient detail that could bring your performance into question or leave you poorly prepared for court.
8. How does Versio help with documenting Refusals of Transport?
Refusals are the riskiest kinds of calls and the ones that land in court the most often. There are at least 7 key pieces to a refusal statement (or more depending on your department’s protocol). If any of the 7 pieces are missing, Versio flags it for you so it can be addressed before the PCR is signed off.
9. Do you interface with ePCR systems?
Yes. We can write interfaces with your ePCR program. We can also transfer the text to your ePCR by a simple, low-tech copy/paste in cases where an interface might be a costly overkill solution.
10. What does the workflow look like?
Providers dictate using our HIPAA-compliant mobile app on their cell phones. The voice file is immediately available to our transcriptionists and is transcribed on our specialized platform. It can then be accessed by clients on our platform or transferred to an ePCR program via copy/paste or interface. The completed transcriptions are stored on our site indefinitely at no extra charge.
11. What is your turnaround time?
Turnaround times are negotiated with each client contract, but they typically run 2 hours (stat) to 24 hours.
12. How much does your service cost?
Because of the variables involved, we do not post specific pricing online. However, for most of our clients, each PCR’s cost is less than 7/10 of 1% of the chargeable amount for an ALS run.
Even better, the increase in reimbursements and productivity (see #4 above) could more than cover the cost of the service, even resulting in a net gain for your department!
13. How are your charges calculated?
Our pricing is very transparent and simple. Clients are typically charged on a 65-character line. We count the number of characters in the completed document and divide it by 65. This includes template creation, customization, technical support, and all necessary software, so there are no hidden fees or surprises.
Medical Transcription FAQ
1. What does the workflow look like?
Providers dictate using our HIPAA-compliant mobile app on their cell phones or via handheld recorders. The voice file is immediately available to our transcriptionists and is transcribed on our specialized platform. It can then be accessed by clients on our platform or transferred to an EHR program via copy/paste or interface. The completed transcriptions are stored on our site indefinitely at no extra charge.
2. What is your turnaround time?
Turnaround times are negotiated with each client contract, but they typically run 2 hours (stat) to 24 hours.
3. How much does your service cost?
Because of the variables involved, we do not post specific pricing online. We are not the cheapest service out there, but we provide an excellent value for your dollar.
4. How are your charges calculated?
Our pricing is very transparent and simple. Clients are typically charged on a 65-character line. We count the number of characters in the completed document and divide it by 65. This includes template creation, customization, technical support, and all necessary software, so there are no hidden fees or surprises.
5. What specialties do you transcribe?
We have experience in a wide variety of specialties, including but not limited to EMS/paramedic transcription, family practice, cardiology, pulmonology, orthopedics, dermatology, internal medicine, IMEs/Workers’ Compensation, pain management, surgery, neurology, infectious disease, podiatry, and multiple pediatric specialties.
6. Do you offer on-site scribe services?
No, we do not offer this service currently. Scribes are typically medical students who work as scribes for a short time while in medical school and then move on. We find that the “revolving door” makes it difficult to maintain our high-quality standards.
The patient's story is an important one. Let us help you tell it well.
Mailing Address:
176 Swan Shores Drive
Sagle, ID 83860