• Customer Testimonials

    Jodi Peterson
    EMS Clinical Services Director, South Metro Fire Rescue
    April 27, 2022
        

    Greetings,

    South Metro Fire Rescue (SMFR) has had a business partnership with Versio since 2010, and this relationship has continued and grown over the years. The Versio service is invaluable regarding patient care reporting and documentation. The benefit of dictation and transcription serves our paramedic providers, our patients, and the SMFR organization.

    The quality of our written documentation has improved dramatically since partnering with Versio. A SMFR tailored version of the DRAATT reporting format was instituted with the help of their principal and CEO, Lisa Pike. This format organized and standardized our reporting and when paired with Versio’s live transcription service, results in documentation that is clerically accurate, using proper terminology, syntax, spelling, and grammar. We also have Versio perform “upstream quality assurance” based on our clerical reporting criteria. This additional service point allows the author to edit their patient care report (PCR) prior to submission into our electronic health record system (EHR), thereby allowing SMFR’s clinical Quality Assurance process to focus on clinical context and directed patient care.

    A demonstrable benefit from using the Versio service regards billing and collection. We have had an improvement in collection rates since standardizing our reporting with Versio and have gone through a random Medicare audit with very positive outcomes. The majority of this is due to improved written documentation, and attributable in part to Versio’s dedication to their work product. An additional item to mention is in the medico-legal arena. Documentation can be the “make or break” component of legal actions brought against Emergency Medical Service (EMS) providers. Having reliable and accurate patient care documentation is essential in this context. Versio again plays a part in protecting the patient, provider, and SMFR.

    The Versio service is also a measurable benefit to our providers. Use of dictation/transcription is mandatory at SMFR. This service allows our providers to concentrate on patient care, knowing Versio will assist with the written record for an accurate accounting of each patient contact. This support has evolved into a partnership between our providers and the Versio staff and cannot be underestimated.

    Although I have provided some of the benefits SMFR has seen using Versio, if you have any additional questions regarding SMFR’s experience their services, please feel free to contact me directly.

     

    Regards,
    Jodi Peterson
    EMS Clinical Services Director
    South Metro Fire Rescue, Centennial, Colorado
    jodi.peterson@southmetro.org

    Daren J.
    Colorado
    January 9, 2015
        

    From "day one" they have provided us with outstanding customer service...With our two previous transcription services, I was spending 25% to 50% of my time fixing mistakes.  [Versio] took that burden away! They are serious about keeping their customers happy with their transcription services.
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    Elizabeth B.
    MD, MPH
    January 9, 2015
        

    I LOVE YOU GUYS!" [Versio] has been a great asset to my practice. The speed, accuracy and efficiency have been unmatched. The staff is very responsive to my needs and is always a pleasure to deal with.

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    Shannon Naboulsi
    IS Onsite Director
    January 9, 2015
        

    The team at Versio worked closely with our project team to migrate clinical data for over a million charts into Epic.  This was a complex project with a rolling migration spanning 2 years and multiple source systems.  Versio worked closely with us throughout to overcome the challenges of this project.  Their data migration staff were well trained and maintained a high level of accuracy.

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    Rand Strobel
    January 9, 2015
        
    We really appreciate the great work you did for us, and helping us have a more complete clinical record for our patient's care.
    Rand Strobel, Vice President/CIO
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    Gabrielle Chain
    Clinic Manager
    August 10, 2016
        

    “Versio was awesome, easy to work with. We were a bit nervous that some data wouldn't be there, but Versio came through on their promises. They were always prepared and brought suggestions and plans that made our decision-making process easier.”

    “At go-live, everyone was on "high alert," and having the data prepopulated relieved some anxiety because it gave us a good starting point. It would have pushed our “hysterical meter” over the top to have to do this internally or go live without moving this data. If I had it to do over, I would surely use Versio again, and would certainly recommend them to other Community Connect clients.”

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    Maddy W.
    ARNP
    January 9, 2015
        

    Their work ethics and standards are far above par, and we feel that with [Versio] the client truly comes first. There is a distinct interest in producing quality work, a concern for superior patient care, and a desire to go above and beyond what is expected in order to accomplish these goals. We have also found their prices to be very reasonable, especially for the level of service provided.

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    Paul B.
    Colorado
    January 9, 2015
        

    They should fly banners in the sky saying that [Versio] is the best transcription company in the world!

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