• Jun 24

    Versio Staff

    Lessons Learned from a Flawed EHR Rollout

    by  Versio Staff

    “One thing is certainly true: On big projects like these, the technology side and the clinical side need to be committed and communicative partners from the get-go.”*

    In late May, the story broke of a $31 million Cerner rollout at Athens Regional Health System in Georgia that didn't go as planned. After the problems with the rollout came to light, the CEO and the CIO resigned, although the health system has not officially linked the project failure to these resignations.

    According to an article in HealthcareIT News*, the problem stemmed from a serious lack of communication between the technical team and the clinical stakeholders. Once the EHR went live, clinical staff raised strong concern about lack of training and rushed deadlines which resulted in medication errors and scheduling issues, among many other problems.** This is a painful story that could have been avoided.

    During the same week, the College of Healthcare Information Management Executives (CHIME) and the Association of Medical Directors of Information Systems (AMDIS) announced that they are partnering to better integrate efforts for stakeholders on both the IT and clinical sides.

    "CHIME strongly believes that the formation of closely aligned partnerships can enable true IT transformation and progress in healthcare," said CHIME President and CEO Russell P. Branzell, in a press statement.*

    "It has never been more important for all those who understand information instruments and patient care to come together to achieve the transformation of American medicine," added AMDIS Board Chairman William F. Bria, MD.*

    In its work with clients, one of the first questions the team at Versio asks is, “Do you have a steering committee in place?” Followed by, “Who is your physician champion?” If there is not an answer or the answer is unknown, that sends up red flags to the project management team. One client learned the hard way and did not find out until after go-live that the physicians wanted the new EHR pre-populated with clinical data. Versio was able to assist this client, but this lack of communication certainly created negative feelings throughout the organization and much angst in the executive suite.

    What are the lessons learned from the Athens story? Involve all stakeholders very early in the planning process. Make expectation management a priority. Spend whatever time and money is necessary on training. And finally, set egos aside and focus on the most important part of any EHR rollout: the patient.

    Versio provides data migration services that result in 100% clinical data capture with near-perfect accuracy. For patient safety and physician productivity, please consider a short conversation and a demonstration of our unique process. Preplanning for data migration by including all stakeholders is time well spent and ultimately a huge benefit to your staff, your physicians, and the patients you serve. Contact us: sales@myversio.com or 253-277-0505

    For additional information regarding our service lines, visit www.myVersio.com

    *Miliard, Mike. "IT blamed in Athens EHR debacle." Healthcare IT News, 17 June 2014. http://www.healthcareitnews.com/news/athens-ehr-debacle-all-its-fault?topic=08,19,30

    ** Cochran, Kelsey. "Lack of input, training created problems with Athens Regional electronic records system." Online Athens. Athens Banner Herald, 15 June 2014. http://onlineathens.com/local-news/2014-06-14/lack-input-training-created-problems-athens-regional-electronic-records-system

    Tagged with: , ,
    Posted in Industry Information, News